Privacy Policy

Data Controller Information

primalnexionis B.V. (registration number 88922054) is the data controller responsible for processing your personal data. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Collection

We collect personal data that you voluntarily provide to us when you use our services, contact us, or visit our website. The data we collect includes:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Business Information: Restaurant name, business details, and professional requirements when you enquire about our consultancy services
• Communication Data: Records of correspondence, meeting notes, and consultation discussions
• Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources
• Technical Data: IP address, browser type, device information, and cookies (subject to your consent preferences)

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations:

• Service Delivery: To provide consultancy services, respond to enquiries, and fulfil contractual obligations
• Communication: To contact you regarding your enquiries, appointments, and service updates
• Business Development: To understand your needs and improve our services
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests
• Marketing: With your consent, to send you information about our services and industry insights
• Website Improvement: To analyse website performance and enhance user experience

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Contract Performance: Processing necessary for the performance of a contract or to take steps prior to entering into a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, such as providing services and improving our operations
• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications
• Legal Obligation: Processing necessary to comply with legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Service Providers: Professional advisors, IT support providers, and other service providers who assist us in delivering our services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with any merger, acquisition, or sale of business assets
• Analytics Providers: Google Analytics and similar services to help us understand website usage (subject to your consent)

We ensure that all third parties are bound by appropriate confidentiality and data protection obligations.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission or appropriate safeguards such as Standard Contractual Clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Generally:

• Client Data: Retained for the duration of our business relationship and up to 7 years after termination for legal and tax purposes
• Marketing Data: Retained until you withdraw consent or we determine it is no longer relevant
• Website Data: Retained for up to 26 months for analytics purposes (subject to your consent)
• Legal Documents: Retained as required by applicable laws and regulations

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not complied with applicable data protection laws. You can contact them at autoriteitpersoonsgegevens.nl or by post at Bezuidenhoutseweg 30, 2594 AV Den Haag, Netherlands.